Notify Me Status

All Systems Operational

About This Site

Welcome to the Notify Me status page. We use this page to communicate any issues with our products including planned maintenance windows as well as any unplanned outages.

Back in stock Operational

Subscription Operational

Notification Operational

Order Operational

Pre-Order Operational

Order Operational

Notification Operational

App Operational

Admin panel Operational

API Operational

SDK API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 26, 2025

No incidents reported today.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

Live chat support and SMS services affected by ongoing AWS incident

Resolved - The incident has been fully resolved.
Oct 21, 06:10 UTC

Update - Our providers - esp. Intercom - are communicating signs of overall recovery. Notify Me!'s support infrastructure is expected to fully recover in the coming hours.
Oct 20, 20:56 UTC

Update - Core app functionality is fully operational now.

Only support services (e.g. Live chat, Help center, etc.) continue to be affected by the ongoing Intercom incident and merchants may experience delays or intermittent failures when interacting with our customer support. We will provide updates as more information becomes available.
Oct 20, 15:48 UTC

Update - We are continuing to monitor for any further issues.
Oct 20, 13:17 UTC

Monitoring - The problem with Twilio which affected sending SMS notifications appears to have been resolved since about 12:00 UTC. We are still experiencing slow load times for Intercom, which may affect live chat support experience.
Oct 20, 13:16 UTC

Identified - We have been affected by today's AWS outage, which in turn affected Intercom, which we use for our support services to merchants (incl. live chat in Notify Me! management panel), and also Twilio, which we use for sending SMS.

Live chat by Intercom appears to be back now, but we are continuing to experience problems with Twilio, which seriously affects our ability to send SMS for back-in-stock and other notifications. We are closely monitoring the situation and Twilio's communications, and will provide another update in 13:00 UTC or whenever we have more information to share.
Oct 20, 11:59 UTC

Oct 20, 2025

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.